Delete your account — OTSUNG Marketplace

How to ask us to delete your account

Email otsungtrading@gmail.com from the email address registered to your OTSUNG Marketplace account, with “Delete my account” in the subject line. If you no longer have access to that address, write to us anyway and we will ask a few questions to confirm the account is yours.

Before you delete

Finish or cancel any open orders — we cannot complete a delivery to a deleted account.
Withdraw any available wallet balance. Once your account is deleted you can no longer access the wallet or request a payout.
Sellers: settle any orders that are still in progress.
Deletion cannot be undone. If you come back later you will start with a new account.

What we delete

Your account and your login credentials.
Your profile details, including your name, email address, mobile number and profile photo.
Your listings, store details and uploaded product images.
Your access to the wallet, your saved payout details, and any balance we are able to refund to you.
Your chat messages and the content tied to your account.

What we are required to keep

A small amount of information must be kept even after deletion, and only for these reasons:

Order, payment and payout records — for as long as Zimbabwean tax and accounting law requires.
Records needed to resolve an open dispute, return or refund, or to investigate fraud, until that matter is closed.
Records we must keep to defend a legal claim.

Anything kept for these reasons is used only for that purpose and is deleted once it ends.

How long it takes

We confirm your request by email, then delete your account and remove or anonymise your personal information within 30 days. Records we must keep by law are handled as described above.

Questions