1. Who we are
OTSUNG Marketplace is operated by OTSUNG Trading (Private) Limited, a company registered in Zimbabwe ("we", "us", "our"). We are the data controller of the personal information described in this policy for the purposes of Zimbabwe's Cyber and Data Protection Act, 2021 [Chapter 12:07].
This policy applies to the OTSUNG Marketplace mobile application and the marketplace services offered through it. It does not apply to the other OTSUNG applications, which are covered by their own policies.
2. Information we collect
| What | What that includes |
|---|---|
| Account and profile | Your name, email address, mobile number, password (stored only in a hashed form) and profile photo. |
| Buying | The orders you place, and the delivery name, phone number and address you give us, plus any order note, return or dispute details you send. |
| Selling | Your store name, description, logo and banners, your listings, product photos, prices and stock, your fulfilment settings, and the payout details you give us — mobile money number, or ZIPIT / bank account name, number and branch. |
| Payments and wallet | Payments made through Paynow and the reference numbers it returns to us, your wallet balance, top-ups, refunds, payouts and commissions. We never receive or store your card number, your PIN, or your Paynow, mobile money or bank login details. |
| Messages | Chats you have with buyers or sellers, including any photo or file you attach. |
| Reviews | The ratings and reviews you write and any photos you add to them. |
| Delivery | Delivery and courier information for your order, and the proof of delivery submitted by the courier, which may include a photograph or a signature. |
| Device and technical | Device model, operating system and app version, IP address, language, notification token, and crash or error reports. |
| Permissions | The app asks to use your camera or photo library when you attach an image (a listing, a chat, a review or a delivery proof), and to send you notifications about your orders. You may refuse any permission and still use the rest of the app. |
3. How we use your information
- To create and secure your account and sign you in.
- To publish listings, take orders, and connect buyers with sellers.
- To arrange delivery and let the courier find you.
- To take payment, hold your wallet balance, and pay out sellers and refunds.
- To handle refunds, returns and disputes.
- To prevent fraud and misuse and keep the marketplace safe.
- To answer your support requests.
- To send you service messages about your orders, payments and account.
- To understand how the app is used so we can fix and improve it.
- To meet our legal, tax and accounting obligations.
We process your information to perform our contract with you, to comply with the law, for our legitimate interests (security, fraud prevention and improving the service), and on your consent where consent is required.
4. When we share your information
- The seller you buy from — they need your name, phone number and delivery address to fulfil your order.
- The courier or delivery partner carrying your order.
- Paynow, which processes your payment on its own pages.
- Your mobile money provider or bank, to pay out or refund money.
- Our hosting provider, whose servers are in the European Union.
- Our professional advisers, such as accountants or lawyers, where necessary.
- The police, a court or a regulator, where the law requires it.
5. What other users can see
Other users can see your public profile, your store and listings, and the reviews linked to you. Your phone number and delivery address are shared only with the seller and the courier fulfilling that particular order.
6. Where your information is kept
Our application and database servers are located in the European Union (Germany). If you use the app from Zimbabwe, your information is therefore transferred to and stored there. Information moving between your device and our servers is protected with HTTPS/TLS encryption.
7. How long we keep it
- While your account is open.
- If you delete your account, we remove or anonymise your personal information within 30 days.
- We keep order, payment and payout records for as long as Zimbabwean tax and accounting law requires.
- We may keep limited records for longer where needed to resolve an open dispute, prevent fraud, or defend a legal claim — and only for that purpose.
- Chats and dispute evidence are kept while the related order could still be challenged.
8. Deleting your account
You can ask us to delete your account and your personal information at any time by emailing otsungtrading@gmail.com from the address registered to your account, with "Delete my account" in the subject line.
Our account deletion page explains what we delete, what we are required to keep, and how long it takes: api.otsung.org/legal/delete-account.html.
9. Your rights
Under Zimbabwe's Cyber and Data Protection Act, 2021 you may:
- ask what personal information we hold about you and request a copy;
- ask us to correct information that is wrong or out of date;
- ask us to delete your personal information;
- object to, or ask us to restrict, certain processing;
- withdraw consent you have previously given.
Email otsungtrading@gmail.com and we may ask you to confirm your identity first. If you are not satisfied with our answer you may complain to Zimbabwe's Data Protection Authority, POTRAZ (potraz.gov.zw).
10. Security
Passwords are stored in hashed form. Traffic between the app and our servers is encrypted with HTTPS/TLS. Access to our servers and database is restricted, and backups are kept securely. We do not store card details. If a security breach ever affects your personal information, we will notify you and the Authority as the law requires.
11. Children
The marketplace is for adults. You must be at least 18 years old to create an account, buy or sell. If we learn that a child has created an account, we will close it and delete the information.
12. Changes to this policy
We may update this policy from time to time. If we make a material change we will tell you in the app and update the date at the top of this page. The version published here is always the version in force.
13. Contact us
OTSUNG Trading (Private) Limited, Zimbabwe
Email: otsungtrading@gmail.com